Terms of Service

Last updated: December 23rd, 2015.

By creating an account with Recapture.io, you agree to the following policy. We may suspend or terminate your account at any point for violating the following terms.

Your use of Recapture.io must abide by all applicable laws. It is your responsibility to understand the laws applicable to the emails you send and your use of Recapture.io.

You may not:

  • Write or generate false information in your email campaigns.
  • Remove the unsubscribe link in outbound emails.
  • Send emails in a manner that would violate CAN-SPAM laws.

Recapture.io does not permit use of our platform by businesses selling or promoting:

  • Adult content.
  • Illegal goods or services.


Recapture.io reserves the right to change these terms of service at any time.

  1. Term: This agreement will be effective as of creation of a Recapture.io account. This agreement will renew until terminated by the terms of this agreement or until you notify Recapture.io that you do not wish to renew the agreement or until you close your account.
  2. Payment: You agree to pay Recapture.io for access to the platform. Payments are made on a monthly or yearly basis and your invoice history is always available online in your account. You are responsible for any taxes imposed on the services provided under this agreement.
  3. Access to the services: The rights granted to you under this agreement give you access to the services provided by the Recapture.io platform.
  4. Termination: This agreement may be terminated by you or by Recapture.io at any time and for any reason. If you choose to terminate your account and request removal of your data, Recapture.io will comply and permanently remove your data from any active servers or backup data sources.
  5. Ownership: Recapture.io retains all rights related to the services, content, software, any additions or any other modifications to the services provided under this agreement. You acknowledge that you are not receiving any ownership interest in or to any of the aforementioned.
  6. Limitation on Liability: In no event will Recapture.io be liable for any damages however they may have been caused arising from the usage of these services. This includes any loss of data, profits, opportunities, or any other interruption. Recapture.io’s total liability will not exceed the total fees paid to Recapture.io in the first month of service.
  7. Governing Law: The interpretation of the rights in this agreement, as well as any applicable negotiations or arbitrations, will be governed by the laws of the state of Indiana.
  8. General: If any provision of this agreement is held to be unenforceable, it shall be removed from this agreement to comply with the law, and replaced with a provision that directly approximates the intention and function of the removed provision and that is consistent with the law.

Who is Recapture?

We have over 15 years of experience building and running successful e-commerce websites.

Recapture started as an internal tool that we built for all our Magento sites. We needed to send abandoned cart emails that didn't suck, and we didn't want to use a self-hosted solution and gum up our Magento installation.

We couldn't find a well-built, cost-effective service out there, so we built it ourselves. It works so incredibly well for us that we decided to share it with anyone who wants it.

John Webber

Cereal Entrepreneur, Co-Founder

(yeah, we meant cereal)

David Webber

Lead Developer, Co-Founder

Brandon Pierce

Lead Designer