- Your data is yours & you can view, change or delete it from us at any time.
- We never share any information about your campaigns, carts or customers, with anyone unless you explicitly allow us to.
- To provide better service, we share some statistical data and some personal information with third parties.
- We comply with laws from EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) and for EU customers, they supersede US laws
- You’re welcome to use content blocking software (e.g. to remove analytics tags); however be aware that this may interfere with our ability to track errors and performance issues that affect your account.
- We encrypt backups, don’t store credit card numbers on our servers and generally make sure your data is safe.
- When legally required, or when we suspect fraud, we may share data with law enforcement.
- We fully comply with GDPR regulations as of May 25, 2018.
- If you have questions, write to email@example.com.
Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.
Data Protection Rights
If you are a resident of the EEA or Switzerland, you have the following data protection rights:
- You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. You can exercise these rights by emailing firstname.lastname@example.org.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing email@example.com.
- You have the right to see what data we collect about you, to request a copy of that data, and to have that data removed permanently from our records. To do so, you can contact us by emailing firstname.lastname@example.org.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
For the Service, we ask you to register an account, log in and provide certain information (such as names and email addresses of your team members, your company name and address and your credit card information) in order to be able to store your cart data and emails, as well as periodically automatically bill you & charge your card (credit card numbers are never stored on Recapture servers, but are securely transmitted and stored with our payment provider).
In order to take advantage of certain features of the Service, you may also choose to provide us with other personal information, such as your email, address and phone, but your decision to utilize these features and provide such data will always be voluntary.
Use of the Data
We only use your personal information to provide you with the Service to communicate with you about the Service or the Website.
With respect to any data you may choose to enter or upload to Recapture, we take the privacy and confidentiality of this data seriously. Your data (in the Service) is specifically not shared between accounts or with the public. We employ industry standard techniques to protect against unauthorized access of data that we store, including personal information. All off-site backups of your data are securely encrypted.
Please note that if you choose to share data (like sharing invoices with your clients), we are not responsible for any violation of privacy law you may be liable for.
We do not share personal information you have provided to us without your consent, unless:
- doing so is appropriate to carry out a user’s request;
- we believe it’s necessary in order to provide the highest quality of service;
- we believe it’s needed to enforce our Terms of Service, or that it is legally required;
- we believe it’s needed to detect, prevent or address fraud, security or technical issues;
- we are under lawful, legal subpoena to provide information to a law enforcement agency;
- otherwise protect our property, legal rights, or that of others.
Recapture is operated from the United States. Customers from the European Union are covered under the EU-U.S. Data Privacy Framework and GDPR Compliance as of May 25, 2018. Swiss customers are covered under the Swiss-U.S. Data Privacy Framework.
Per GDPR Compliance, your data within Recapture can be removed as a customer or a client of Recapture’s services (the “right to be forgotten”). Please contact us at email@example.com to affect such a change.
Recapture may contact you by email. For example, Recapture may send you promotional emails relating to Recapture or communicate with you about your use of the Recapture Website and Service. If you do not want to receive email from Recapture, please opt out of receiving emails at the bottom of any Recapture email. Please note that for some emails (for example, billing issues), there’s no option to opt-out.
Support for EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework
EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)
Recapture is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Recapture complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Recapture has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles. We comply with laws from EU-U.S. DPF and the Swiss-U.S. DPF and for EU customers, they supersede U.S. laws. To learn more about the DPF programs, or to view our certification, please visit https://www.dataprivacyframework.gov/
In the context of an onward transfer, a EU-U.S. DPF or Swiss-U.S. DPF organization has responsibility for the processing of personal information it receives under the these DPFs and subsequently transfers to a third party acting as an agent on its behalf. The EU-U.S. DPF or Swiss-U.S. DPF organization shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
As required by the EU-U.S. DPF and Swiss-U.S. DPF, Recapture complies fully with the Seven Principles of the DPF as outlined in this DPF page. Those principles are:
You can review the policies directly on DPF’s website for details.
EU-US and Swiss-US Privacy Complaints
In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, Recapture commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF should first contact Dave Rodenbaugh at Recapture at firstname.lastname@example.org, or by mail at
Skyline Consulting Co d/b/a Recapture.io
10558 Lieter Pl
Lone Tree, CO 80124
We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly.
In compliance with the EU-U.S. DPF and the Swiss-U.S. DPF, Recapture commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you. To facilitate fast and convenient resolution of complaints, you agree to participate in on-line dispute resolution through JAMS Online Mediation (Endispute).
Under certain conditions, EU-U.S. DPFs provide the right to invoke binding arbitration when other dispute resolution procedures have not provided resolution. This is described in Annex I to the EU-U.S. DPF.
Furthermore, as of May 25, 2018, Recapture is fully GDPR compliant. The details can be found here.
Sharing of Data
We don’t share your personal information with third parties except as listed below. Only aggregated, statistical data is periodically transmitted to external services to help us improve the Recapture Website and Service.
We currently use Intercom (in-app customer support), HelpScout (email customer support), Google Analytics (behavior tracking), Bento (email marketing), Stripe (payment processing), Fathom Analytics (behavior tracking), ProfitWell (payment tracking), and Clarity (behavior tracking). We listed below what data these third parties extract explicitly. Feel free to check out their own Privacy Policies to find out more.
- Intercom: your name, email and aggregated account statistics
- HelpScout: your name, email and aggregated account statistics
- Google Analytics: no personally identifiable data is shared, usage patterns tracked anonymously
- Bento: your name, email and aggregated account statistics
- Stripe: (for non-Shopify accounts) your name, email, and payment amount
- Fathom Analytics: no personally identifiable data is shared, usage patterns tracked anonymously
- ProfitWell: your name, email and aggregated account statistics
- Microsoft Clarity: no personally identifiable data is shared, usage patterns tracked anonymously
Additionally, Recapture uses third party vendors that provide the necessary hardware, software, networking, storage and other technology required to run the Website and the Service. While Recapture owns the rights to the Recapture Website and Service, you retain all rights to the data you enter into Recapture.
In other to provide the Service, we also share data with services that help us track errors and bugs, keep backups of log files and identify performance issues.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
If Recapture is acquired or merged with an other company, or Recapture sells the Website and Service to an other company, or if Recapture goes out of business or enters bankruptcy, user information may be transferred to a third party. You acknowledge that such transfers may occur, and that any acquirer of Recapture or its assets may continue to use your personal information as set forth in this policy.
Should you have any question or concern, please email email@example.com, or write to:
Skyline Consulting Co d/b/a Recapture.io
10558 Lieter Pl
Lone Tree, CO 80124
- Version 1.9, Feb 1, 2024. Updates per Global Data Privacy DPF team request on annual review.
- Version 1.8, Jan 24, 2024. Changed Privacy Shield to EU-US DPF, added Principles that we adhere to as part of DPF requirements, update 3rd party processors to include current vendor list.
- Version 1.7, Dec 8, 2022. Updated 3rd party processors to current vendor list.
- Version 1.6, May 12, 2022. Ported site to new CMS.
- Version 1.5, Febuary, 23, 2021. Updated to include specific Data Protection Rights.
- Version 1.4, March, 29, 2019. Added transfer clause for Privacy Shield compliance.
- Version 1.3, February 14, 2018. Updates for GDPR Compliance.
- Version 1.2, February 12, 2018. Updates for Privacy Shield Compliance, updates to use JAMS as 3rd party dispute mediator.
- Version 1.1, February 2, 2017. Transferred ownership to Skyline Consulting, added clause for EU-US Privacy Shield support.
- Version 1.0, December 15, 2015. Initial release.